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Agents, scripting software, permits and Texas!

Another Monday, another mail sack! Today Ryan covers: agents, scripting software, permits and Texas. Like, Favorite and SHARE ...
CRM Buyer

RightNow Adds Agent Scripting to Contact Center Toolbox

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...
CMS Wire

Parloa Ditches the Script With Industry-First GenAI Contact Center Agents

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...
Destination CRM

Spanlink and Altitude Partner on Contact Center Agent Scripting Tools

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...
Business Insider

Awaken Intelligence's dynamic call scripting and intelligent agent guidance platform now available on Genesys AppFoundry

DALY CITY, Calif. and LONDON, June 22, 2021 /PRNewswire/ -- Awaken Intelligence, the contact center scripting and analytics leader, announces its dynamic call scripting and intelligent agent guidance ...