Apple will lean on Google to help finish its bungled attempts to smarten up its virtual assistant Siri and bring other ...

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple Should Look at This Tech to Help Siri Next ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...