The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

The business sits right next to Interstate 471, which was also completely closed for several days in the wake of the fire.

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

From January 6, Microsoft Business customers will automatically switch from the classic Outlook to the new Outlook. This is ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

A business owner in downtown Burlington ... of Vermont’s most populated city – told Fox News Digital this month that the ...

Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them back but still worry about ...

FedEx and United Parcel Service are escalating their rivalry, competing for parcel volume from some of their smallest customers ahead of a challenging holiday season, The Wall Street Journal reports.

Optimizing the Use of Marketing Technology to Build Customer Trust Webinar Featuring Alex Clemente, Managing Director, ...

About 60,000 Dayton area residential and business customers of an electricity coalition will be switching to a new supplier familiar to several cities and townships in the region. Dynegy will take ...

NEXT Insurance covers more than 1,300 professions and lets you buy a policy online. Find out if it's right for your small ...

A PSC analysis showed the average residential We Energies customer, with energy usage of 660 kilowatt-hours per month, could ...