Most banks require you to contact the merchant and attempt to resolve the issue directly before requesting a chargeback. Photo: iStock Picture this: you’re browsing your favourite online store when ...

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Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on their website. Finally, you can ...

A request by telephone does not trigger the full protection of the Fair Credit Billing Act. Put your chargeback request in writing. After you have filed for a chargeback with the card company, you may ...

What happens when you submit a chargeback? After you have submitted your chargeback request, your bank will provide written confirmation of your request. Your bank will also either post a temporary ...