Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

Insurers' tech executives say alignment of data strategy and data-led approaches can optimize average handling of ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

Canadian retailer Loblaw has disclosed a data breach after threat actors gained access to customer information.

Lloyds Banking Group plans to slash technology costs by hundreds of millions of points by 2028, and sell more anonymised customer data to third parties. According to a Financial Times report, the bank ...

Internal documents reveal Lloyds Bank’s aim to reduce technology costs by 35% by selling customer data and automating ...