Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. We are paying attention to what we touch like never before ...

Businesses are more regularly implementing AI-based chatbots and conversational user interfaces (CUIs) to manage many aspects of an organization, often addressing customer service needs. Chatbots in ...

With communications, low-code often had a nice user interface, but information technology pros were still knee-deep in complex flowcharts, Session Initiation Protocol trunk configurations and ...

User journey and customer journey are the buzzwords in the IT industry, given the need for redesigning applications for a better user/customer experience. When it comes to selecting or prioritizing ...

Customer centricity and CRM (customer relationship management), though complex, can be understood using a simple analogy. As I noted in July’s column, customer centricity is like the one-to-one ...

SAN DIEGO--(BUSINESS WIRE)--Tealium, the leader in real-time customer data management solutions has today announced the release of an enhanced user experience and product User Interface (UI) for its ...

A Multimodal User Interface (MUI) is a revolutionary system that transforms our daily interactions with technology. Imagine managing your home gadgets with voice commands while adjusting settings on a ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

Software has never looked cooler, but user interface design and user experience have taken a sharp turn for the worse. When we first got the personal computer, we didn’t worry much about how things ...

ST. LOUIS — Managed service provider Interface Systems has released it's now enhanced customer portal, One View Edge. The service promises its customers greater visibility and easier access to ...