The UK’s Financial Conduct Authority is restructuring how financial firms report consumer complaints, replacing five separate ...

LONDON (Reuters) - Britons who were missold loan insurance, in what turned out to be the country's costliest consumer finance scandal, will have until 2018 to claim compensation under regulatory plans ...

LONDON (Reuters) - Complaints against British banks fell sharply in the first half of the year and the sector dealt with customer concerns more quickly, Britain's financial regulator said on Wednesday ...

Money Saving Expert Martin Lewis has urged drivers to check if they’re one of the “millions” across the UK eligible for a pay-out. The financial expert warned that the complaints could lead to a “new ...

In 2017, it was reported that the payment protection insurance (PPI) scandal had cost some of Britain’s largest high street banks more than £34bn. Yet our analysis of over 1.25 complaints shows that ...

The Financial Conduct Authority (FCA) has put a pause on mis-sold car finance claims, after fears motorists are being wrongly rejected. Complaints received by firms on or after 17 November 2023 up to ...

Lloyds Banking Group is expected to be fined £100m by the Financial Conduct Authority for mishandling customer complaints stemming from sales of payment protection insurance. It will be a record ...