Hospital readmissions and patient satisfaction are two top-line items for hospital leaders today, as both affect patients’ health and hospitals’ reimbursement. Under the Hospital Readmissions ...

Boston's South Shore Health System was facing some challenges with five affiliated OB/GYN physician groups across 40 referring physicians: patient confusion, missed revenue, and negatively impacted ...

Diabetes is a serious public health epidemic across the nation but is even more prevalent in Kentucky, with the seventh-highest rate of the disease in the nation. In 2018, the Kentucky Department of ...

Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...

As hospitals and health systems continue to improve patient experience, it becomes more difficult to differentiate organizations based on HCAHPS scores alone. An emerging trend, sentiment analysis, ...