Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

What’s beneath all the buzz about ITIL? Like many hot topics, people have gotten so excited about ITIL (IT Infrastructure Library) that they think it’s the answer to everything. In some circles, ...

HR professionals have made good use of best practice methodologies to help develop high performing organisations. ITIL has played a key role in providing a framework for effective service delivery, ...

“ITIL consultants should be used strategically and sparingly,” suggested Gartner. “And not as ITIL implementation project managers.” “For many organizations, pursuing an ITIL framework can seem like ...

NEW YORK, U.S.: Ilient Ltd., provider of help desk software solutions, has announced the availability of SysAid 6.0 – the latest version of its flagship IT service management solution. Five million ...