Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

SAN FRANCISCO--(BUSINESS WIRE)--Monte Carlo, the leader in data + AI observability, today unveiled its new suite of native integrations with Salesforce, empowering teams to ensure trust in the data ...

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage Contact Center + Salesforce Voice and ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the next step in its collaboration with Salesforce, focused on delivering joint ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Blackthorn, which describes itself as a Salesforce-native event management app, today will unveiled a new platform vision with enhanced AI tools designed to improve efficiencies for event organizers.

Validic, the enterprise standard for personal health data, today announced a new integration with Salesforce Health Cloud at the HIMSS Conference in Las Vegas. The integration enables healthcare ...