Implementing a quality model in a business organization typically involves planning, change management and training. Leaders usually derive their models from their mission, values and strategic goals.

We often hear from our clients, colleagues, and online audience: “Your model really resonates with my experience of business and it seems to help explain that which is often hard to explain, but does ...

To understand how an organization functions, you must analyze its dynamics and performance. The benefit of using a congruence model for this analysis is that it divides the analysis into four parts ...

Rich Tobin serves as the Vice President of Sales for Midaxo, a leading provider of software solutions for corporate development. Ask any corporate development leader about how their function is ...

I introduced an organizational process structure a few years ago that I titled the Rho (P) Organization. The concept was comprised of four key elements: Organizational Planning, Project Management, ...

Has the security department found a home in enterprise risk management organizations? That's where three companies are looking to accelerate business benefits. Do you know the butterfly effect? Well, ...

No one formula exists for designing a customer experience organization. Many considerations do, however. I’ve heard from countless CX executives, both seasoned and new, about how much more successful ...

We are witnessing the advent of a new cultural era that is transforming the way we think about the role and functions of HR. First and foremost, that refers to people within productive organizations.

UC Davis has established an interim organizational model for the Shared Services Center, following Andrew Dunn’s announcement that he will step down as the center’s director after a little more than ...

The school district—long the fundamental unit overseeing public education for some 50 million American children—is an institution in flux. Like a landmark building that keeps its facade while ...