In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

Say you are a mid-sized insurance company that processes thousands of claims, policy applications, legal notices, invoices, and customer correspondences. For years, your team relied on paper documents ...

Paper-based procurement has long been the way governments operate, and it does help ensure security and compliance. But it ...

Exterior entrance of the U.S. Chamber of Commerce in Washington D.C. (Image Credit: U.S. Chamber of Commerce). The use of manual, paper-based processes costs the federal government $38.7 billion ...

The agency business is fast-paced and frenetic. Because we’re always looking to work better, faster and smarter, agency people are used to adopting new technologies or changing how we work to gain an ...

A survey of business and IT leaders has found that paper-based processes are creating inefficiencies. Despite the growth of computerisation in recent decades, businesses still use paper in key ...