The Daily Dot

“This is crazy”: Spectrum rep screams and berates customer trying to cancel service

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...
The Daily Dot

Spectrum customer service dragged after representative tells woman to ‘take a deep breath’

Customer service is not what it used to be. One woman's viral interaction with a customer service representative proves it. Featured Video In a TikTok video that has amassed over 2.2 million views, ...
AOL

Spectrum to close customer service operation in Columbus, lay off 175 workers

Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...
WKBW

New Spectrum customer service call center in Amherst expected to create 400 jobs

AMHERST, N.Y. (WKBW) — A new 88,000-square-foot Spectrum Mobile customer service call center on Main Street in Amherst is expected to create 400 jobs. According to Spectrum, employees at the center ...