FrontRange Solutions is expected to introduce GoldMine IP Voice in the United States within the next few weeks. The application, which combines contact management and VoIP telephony in one package, is ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

It’s easy to believe the hype from digital marketing proponents and take for granted that digital channels account for the vast majority of inbound sales calls to organizations. This is a view that is ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Oracle Corp. looks to extend the capabilities of its CRM (customer relationship management) software through the purchase of Telephony@Work Inc., which the acquisition-hungry vendor announced Tuesday.

Oracle has ramped up its efforts to fuse its CRM functionality with its IP telephony components. The business software conglomerate unveiled today Oracle Contact Center Anywhere 8.1, the first major ...