After 10 years in print journalism, Nick transitioned to the home improvement space. He has specialized in maintenance, mortgages, home warranties, moving, car shipping, home security and more for 7 ...

Suffering through any sort of appliance malfunction is an inconvenience, but you can survive. Dishwasher on the fritz? Go old school and fill up the sink. Washer or dryer problems? Take a trip to the ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...

Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott I have a ...

The water dispenser on Donica Harris’ Kenmore Elite Refrigerator doesn’t work, but Sears won’t help her fix it. Can anyone repair this appliance? Q: I have a Kenmore Elite refrigerator, which I ...