Building rapport is a concept that is vital to sales and effective team building. But as a concept, it can be hard to understand because we tend to focus on the wrong parts of what we think are ...

Many organizations have a sound strategy, but fail to execute their full potential. Why is that? Because culture eats strategy for breakfast. Easily! Culture is the way ‘we’ do things. The behaviour ...

Conventional wisdom and long-standing apparent research like NLP (neuro-linguistic programming) and Dale Carnegie’s book How to Win Friends and Influence People, would have us believe that building ...