Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and ...

Concentrix Outsource Currys Contact Centre Jobs. Concentrix, provides customer support for Currys, have reacted as jobs ...

Contact Centres Set for "Infinite Scale" Revolution as AI Unlocks Unprecedented Customer Insight, Says Sabio Innovation Chief ...

Getting Your Contact Centre 'AI Ready' in 2026. Jason Roos, CEO of Cirrus, predicts what the contact centre will be in 2026 ...

Contact Centre Industry Forecast and Outlook in the UK 2026 to 2036 and is projected to reach a valuation of USD 4.1 billion ...

Scottish Power, EDF & British Gas have been identified as the lowest-performing energy suppliers in Which?’ rankings. contact ...

Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, contact centre ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Expert calls on BPO providers to be more transparent to help potential customers understand the complexity of the sector.

The Department for Work & Pensions are seeking to introduce a Conversational AI Platform for their contact centres by way of ...

Calabrio’s ISO 42001:2023 certification provides independent validation of its responsible approach to AI governance, giving ...

Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...