NEW YORK, Jan. 20, 2026 /PRNewswire/ - Havas CX has released its seventh annual X INDEX Report, a proprietary global barometer of customer experience, revealing a warning for modern brands: the gap ...
The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...
According to Consumer Reports' customer satisfaction surveys, one brand stands above the rest when it comes to driving ...
New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.
The Quality Management Summit & Awards is one of India's leading platforms for recognizing excellence across industries.
CIOs must transform IT, transition AI to customer experience opportunities, and double down on data governance and security — ...
Standard Chartered Bank has retained its position as the premier institution for customer service in Ghana, leading the ...
Research shows companies that move fast and iterate early outperform slower rivals by capturing market share, improving ...
Stanbic Bank has been crowned the best in Corporate Banking by KPMG in its 2025 Customer Experience Leaders Assessment Ranking. The bank also secured third and fourth positions in retail and SME ...
As grocery bills continue to strain household budgets, Americans are shopping with extra intention. That helps explain why ...
Adyen’s 2026 Retail Report, found 51 per cent of Canadian consumers are open to allowing AI to manage the entire shopping ...
Measures of AI success broaden beyond productivity to growth, risk management, and customer experience; Two-thirds of CXOs ...
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