Citing a Gartner report, “by 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack ... By pairing language models with the power of the eGain Knowledge ...

The latest major update for Zenless Zone Zero, Version 1.3 or 'Virtual Revenge', is now live and it brings heaps of content for new and returning players.

These smart tools include virtual assistants designed for specific roles and agents that can handle complex tasks on ... Thailand's largest mobile operator faced a crisis as power failures left cell ...

It was spring training of 2017 when a reporter asked how Chicago White Sox Chairman Jerry Reinsdorf felt about the team’s ...

On Monday afternoon, nearly 36 hours before Trump declared victory, Homeland Security Secretary Alejandro Mayorkas held a ...

The Xbox team is inviting Xbox Insiders to test a new AI-powered support virtual agent designed to solve the most common ...

Xbox Support Virtual Agent has been introduced by the console maker which makes use of AI and acts as a chatbot for solving gamers’ issues. The AI chatbot by Xbox is not available for everyone ...

Microsoft has announced its new AI-powered "Support Virtual Agent" is now rolling out to select Xbox Insiders on Xbox's ...

Please verify your email address. Xbox Insiders can test the AI chatbot Support Virtual Agent for quicker answers to questions. The chatbot, accessible on the Xbox Support website, offers users ...

Microsoft is rolling out a new AI-powered feature for Xbox gamers. In a blog post, Microsoft said that that the new AI feature will be available for select users. Called Support Virtual Agent, it ...

Answers have been edited for clarity. NJ: What does it mean for a company to rely “too much” upon virtual agents for contact centers? Jeetu Patel (Patel): Historically, virtual agents in the customer ...