Texas is experiencing an increase in peak energy demand due to population, load growth, and extreme weather, reaching a ...

Answers have been edited for clarity. NJ: What does it mean for a company to rely “too much” upon virtual agents for contact centers? Jeetu Patel (Patel): Historically, virtual agents in the customer ...

AI agents can help route tasks and make decisions along the way, but a human in the loop will still be needed to ensure ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...

By Robert Zullo for the Utah News Dispatch. Broadcast version by Alex Gonzalez for Utah News Connection reporting for the ...