Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

Messaging needs consistency. Conflicting language across functions leads to confusion and erodes customer trust. Leadership drives change. Leaders must model collaboration, remove blockers and keep ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

AI-powered search is redefining how consumers find, engage with and evaluate brands, making content quality and visibility ...

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Financial technology company introduces virtual AI agents to automate workflows and provide real-time insights for QuickBooks ...

San Diego-based Tealium introduces CloudStream, a unified solution that eliminates data duplication while connecting ...

Survey size isn’t everything. Without clean sampling, your data-driven decisions could be headed in the wrong direction.

New open-source connector allows AI assistants to interact directly with Treasure Data environment MOUNTAIN VIEW, Calif.

As AI accelerates delivery, the pressure is on CX leaders to rethink how services are priced, delivered and trusted in the eyes of the customer.