Agentic AI isn't replacing the human workforce—it's reshaping it. Here's how leaders can scale operations by combining human ...

A study of AI chat sessions has shown people tend to have more empathy with a chatbot if they think it is human. Nine studies ...

Workplace social protocols are being upended by artificial intelligence tools that promise to make it easier to tune out ...

Affiliate Content. Learn about AI resources and boundaries to help you maintain a healthy balance between technology use and ...

A chatbot designed to avoid anthropomorphism offers a compelling glimpse into the future of human-to-AI relationships.

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

A new study shows that people rate empathic responses as more supportive and emotionally satisfying when they believe they ...

Benstock and Abraham share AI strategies dealers can use now to boost performance, personalize service, and stay ahead of ...

CreatorDB reports on AI influencers: digital personas reshaping marketing with controlled content, no scandals, and 24/7 ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...