Business | Wealth | Entrepreneurship on Instagram: "Follow @smartmoneybrand for more insights like this. Lexus is winning by doing the one thing everyone else is abandoning — staying human. While most car brands are rushing to replace customer support with AI bots and automated phone trees, Lexus continues to route a huge portion of inquiries to real people who actually understand the product. When you call, you don’t get a script… you get someone who listens. This isn’t an accident. It’s strate